FAQs

Frequently Asked Questions

For further information regarding any of the topics listed below, click on the heading to reveal some frequently asked questions and additional information that may be of interest to you.

If you don’t find the answer to your question, please  contact us via mail to info@Bangorbang.com and our Customer Services Team will be more than happy to help you.

Order Related Questions

Do I need to create a Bangorbang account?

You can browse on our website and add items to your basket without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shopping with us will be even easier:

·       Save your details for speedier checkout

·       View all previous orders from your account

·       Track any order you’re waiting to have delivered

·       If you choose to subscribe to our newsletter, we’ll keep you up to date with all the latest fashion news.

We’ll only send you email newsletters if you ask us to. We’ll never pass your details onto anyone else and you can unsubscribe whenever you like.

Why can’t I sign into my account?

If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. upon registration you will be sent a new password to your email. Kindly check your inbox or Spam folder for the password. Once logged in you can change the password in the account details section.

If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.

How can I pay on your site?

You can pay using any of the following:

·       Visa and MasterCard Debit & credit cards Via Sampath bank

·       American Express card Via payhere

·       Ezcash and Mcash via payhere

·       Cash on Delivery

·       Bank Transfer or Deposits

Do you accept PayPal? We accept Payhere

No we do not accept paypal as the service is not available in Sri Lanka. We use a similar Sri Lankan Version. Payments could be paid via Payhere. For more details on payhere please visit payhere.lk

If you use Payhere, you will need to tick the box to accept our Terms and Conditions and then you will be taken to the Payhere site to complete your order. Once you have completed your order, you will be brought back to the Bangorbang.com.

Do I have to pay import duties or taxes for orders outside the Sri Lanka?

All orders are shipped from the Sri Lanka, so you may or may not be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

What currency can I pay with?

Bangorbang.com allows you to pay in your own currency for most of the countries. In some countries you may have to pay in USD. In Sri Lanka you will be paying only in Sri Lankan Rupees. Our site will show the price of products according to the country it is being viewed. Please visit Bangorbang.com/currency

When is payment taken from my card?

The payment is taken out of the account immediately you place and order. In case of any dispute or cancellation of the order kindly email us with details to info@Bangorbang.com

Will I receive confirmation that my order is successful and on its way to me?

Once you have successfully submitted your order, you will receive an automated email confirming of your order details. Our warehouse team will then process your order and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.

Can I add items, change or cancel my order once I’ve confirmed it?

Unfortunately, once your order is complete, you can no longer add items, change or cancel your order. However, you can easily return any unwanted items to us for a refund (please see our Returns page for more info).

If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we’ll be happy to refund you the additional delivery charge.

Can I place my order over the phone?

Unfortunately we cannot take orders by phone; all orders should be placed online.

Delivery Related Questions

Delivery

You can have your orders delivered to a home or work address that’s convenient for you.

You can enter delivery instructions when you’re placing your order e.g. “leave with neighbour in house number”. However Bangorbang are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Sri Lanka Standard Delivery

Deliveries are usually within 3-4 working days of placing your order, although at busy times this may be longer.

We are unable to deliver on Public & Bank Holidays so please allow an extra working day for this.

Delivery will take place between 09:00 and 18:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery person may contact you prior to the delivery so kindly give him/her an appropriate time.

International Standard Delivery (Outside The Sri Lanka)

Delivery times and charges vary depending on the destination country and we will confirm the expected delivery date at the checkout when you place your order.

Our Standard Delivery time is 7-10 days. It may take longer at times. We will provide an additional seven upon receipt of the product for returns.

What should I do if my order isn’t delivered?

If your order has not been delivered within the timescales for your country, please contact us info@Bangorbang.com. Please remember to include your order number within your message as this will help us speed up the search for your order.

If we’re unable to locate your parcel. a refund will be issued to the credit/debit card used for your purchase.

I’ve received a faulty or incorrect item in my order

If you think there is a fault with an item you have received, please return it to us to assess.

If any product fails to give reasonable wear – due to either defective workmanship or materials, we will refund you the purchase price.
For customers outside of the Sri Lanka, we will also refund you an amount to cover your return postage. These amounts vary from country to country and will be refunded to the card you originally used to pay for your order. This guarantee is in addition to and does not affect your statutory rights.
If you have received an incorrect item in your order, please info@Bangorbang.com with details of the error. Please remember to include your order number within your message and we’ll be able to investigate further and resolve the problem.

An item is missing from my order

If an item is missing from your order, please contact info@Bangorbang.com and let us know exactly what is wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details.

If we are unable to locate your missing items, if appropriate, a refund will be issued to the credit/debit card used for your purchase.

Returns Related Questions

Returning of Goods

If you need to return an item you have ordered from our website, you can do so within 7 days of receipt. Please Notify us Immediately

You can login to my account and lodge the return item on our website.

Please note:

All Refunds will be made in Store credit in case of a dispute we may refund to the card the payment was made. All Refunds will be processed with in 14 days of receiving the goods. All goods must be in good condition.

Exchanging Goods

Exchanging of goods is allowed by Bangorbang.com but the customer will have to bare the return postage charges and delivery charges. Also customer will have to pay the extra cost of the product. In case of the price of the returned item is less. We will refund in store credit. Also if the item is being exchanged due defective workmanship or materials. We will bare the cost of postage and delivery only.

International returns

If you need to return an item you can do so within 7 days of receipt of the order. Please send us an email or log in to my account and notify us. with in the Return period.

Will my return postage be refunded?

Yes only if there are defects in the products will pay for return postage. Pictures of the products should be sent to us and details via email to info@Bangorbang.com

Technical & Payment Related Questions

Why can’t I view some of the website images?

This could be an issue that we’re unaware of with our website, so please contact info@Bangorbang.com to let our customer services team know about it. To help us solve the issue for you, please let us know the URL you were trying to view (e.g. http://www.Bangorbang.com/product/dress/)

Please use the “technical issue” dropdown on the  Info@Bangorbang.com in order for us to look into this as soon as possible for you.

I am having problems accessing or buying from your website?

We’re really sorry if you’re having problems with our website. Please contact info@Bangorbang.com and our customer services team will be able to help you. To help us solve the issue for you, please include as many of the following details as possible (don’t worry if you’re not very technical or are unsure about any of the below; just give us as much information as you can):

·       What operating system you use (e.g. Windows Vista, Mac OS X)

·       Internet Browser (e.g. Internet Explorer 8, Firefox, Safari, Chrome)

·       A description of the problem and what time the problem occurred

·       If you get an error message, please include it in your message to us

Kindly Send us a mail with the above details to info@Bangorbang.com

I’m having trouble with my shopping bag?

We can’t always work out why some people have some problems with websites and others don’t, it has a lot to do with how up to date your operating system and browser is, or what browser you’re using.

Sometimes it helps just to close the browser and reload it. You might also want to try clearing your browsing history including your cookies as this often solves a lot of issues.

Don’t worry if you’re not technically minded and are unsure about the above; contact us via mail info@Bangorbang.com and give us as much information as you can and our Customer Services Team will try their best to help you.

Why has my card payment failed?

We’re not able to specify why card payments fail as the payment process involves both our systems and your bank’s.

In the first instance you should double check you’ve entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement. If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security.

If all else fails then please try an alternative card for payment – we accept all major credit and debit cards

Why has my payment been declined?

We’re not able to specify why card payments are declined as the payment process involves both our systems and your bank’s.

In the first instance you should double check you’ve entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement. If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security.

If all else fails then please try an alternative card for payment – we accept all major credit and debit cards

Is your site secure?

Promotional Codes Related Questions

Where do I enter my promotion code?

When placing an order with Bangorbang, select the items you wish to purchase and enter your promotion code within the promotional code box found in your shopping bag at the bottom of the page on the left hand side “coupon”. Click the ‘apply’ button and the relevant discount will be applied to your order.

Why doesn’t my promotion code work?

Your promotion code may have expired. Please check the validity dates and times of the promotion code you are trying to enter.

If you are trying to use a promo code you have found on a 3rd party voucher code site, we cannot guarantee that it will still be valid. We do not currently work with any 3rd party promo code sites and, as we have no control over the codes that these sites may post, we can’t be responsible for any codes on these sites that are no longer valid.

Some discounts will only be visible once you have proceeded to the checkout page and entered your delivery address. Continue to checkout and you will see your discount has been applied within your summary bag.

You may have entered the incorrect promotion code. Please check that you have entered the correct code for the country to which you are having your order delivered.

You may not have spent the minimum required to activate the promotion. Please check the promotion terms and conditions to see if your order qualifies. Sometimes there may be a different minimum spend for different countries.

Always check that your discount has been applied to your order before you complete your order as we cannot apply the discount to your order after the order is complete.

When will the discount be applied to my order?

The discount will be applied when you enter the promotion code in the shopping bag, but will only show on your order once you proceed to the checkout.

In the case of promotion codes for free or discounted delivery, the discount will only show on your order once you have chosen your delivery option.

Where promotions are for a particular country or delivery type, you will need to select your delivery address and delivery type in the checkout, and then click on “continue” for your discount to be applied.

Always check that your discount has been applied to your order before you complete your order as we cannot apply the discount to your order after the order is complete

Can the promotion code be used with other offers?

At this time, you can only use one promotion code per order.

Our site will update your order with only the last promotion code you entered. If you enter more than one promotion code, only the last code you enter will be applied to your order.

In some cases, certain product ranges may be excluded from a particular promotion. The restrictions will be clearly displayed in the terms & conditions of each promotion code.

Where can I find your promo codes?

From time to time we will release promo codes for different discounts and special offers on our website. These will be sent via our newsletter or posted via our pages on social networks (e.g. Facebook, Twitter, Google+, Pinterest, etc).

I forgot to add my promotional code before I confirmed my order…can the discount still be applied?

Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click “Confirm order”.