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Frequently Asked Questions
For further information regarding any
of the topics listed below, click on the heading to reveal some frequently
asked questions and additional information that may be of interest to you.
If you don’t find the answer to your question,
please contact us via mail to info@Bangorbang.com and our Customer
Services Team will be more than happy to help you.
Order Related Questions
Do I need to create a Bangorbang account?
You can browse on our website and add
items to your basket without creating an account, but to make any purchases you
need to create an account by providing an email address and creating a
password. Once you’ve created an account, shopping with us will be even easier:
· Save your details
for speedier checkout
· View all previous
orders from your account
· Track any order
you’re waiting to have delivered
· If you choose to
subscribe to our newsletter, we’ll keep you up to date with all the latest
fashion news.
We’ll only send you email newsletters
if you ask us to. We’ll never pass your details onto anyone else and you can
unsubscribe whenever you like.
Why can’t I sign into my account?
If you’re having trouble signing in,
please check you’re using the same email address and password you used to
register with us. upon registration you will be sent a new password to your
email. Kindly check your inbox or Spam folder for the password. Once logged in
you can change the password in the account details section.
If you forget your password, you can reset it, by clicking
on the forgotten password link
on the login page. An e-mail containing a link to create a new password will be
sent to the email address with which you registered. Please check your junk
mail folder in case it makes its way there.
How can I pay on your site?
You can pay using any of the
following:
· Visa and MasterCard
Debit & credit cards Via Sampath bank
· American Express
card Via payhere
· Ezcash and Mcash
via payhere
· Cash on Delivery
· Bank Transfer or
Deposits
Do you accept PayPal? We accept Payhere
No we do not accept paypal as the
service is not available in Sri Lanka. We use a similar Sri Lankan Version.
Payments could be paid via Payhere. For more details on payhere please visit
payhere.lk
If you use Payhere, you will need to
tick the box to accept our Terms and Conditions and then you will be taken to
the Payhere site to complete your order. Once you have completed your order,
you will be brought back to the Bangorbang.com.
Do I have to pay import duties or
taxes for orders outside the Sri Lanka?
All orders are shipped from the Sri
Lanka, so you may or may not be charged import duties or taxes when the parcel
reaches the delivery country. These charges vary and must be paid by the
recipient of the parcel. If you have any questions related to customs charges,
please contact your local customs office.
What currency can I pay with?
Bangorbang.com allows you to pay in
your own currency for most of the countries. In some countries you may have to
pay in USD. In Sri Lanka you will be paying only in Sri Lankan Rupees. Our site
will show the price of products according to the country it is being viewed.
Please visit Bangorbang.com/currency
When is payment taken from my card?
The payment is taken out of the account immediately you
place and order. In case of any dispute or cancellation of the order kindly
email us with details to info@Bangorbang.com
Will I receive confirmation that my
order is successful and on its way to me?
Once you have successfully submitted your
order, you will receive an automated email confirming of your order details.
Our warehouse team will then process your order and you’ll receive a dispatch
confirmation email when your order is dispatched for delivery.
Can I add items, change or cancel my
order once I’ve confirmed it?
Unfortunately, once your order is complete, you can no
longer add items, change or cancel your order. However, you can easily return
any unwanted items to us for a refund (please see our Returns page
for more info).
If you want to add items, you should
place another order within 24 hours of your original order, then contact us
with both order numbers, and we’ll be happy to refund you the additional
delivery charge.
Can I place my order over the phone?
Unfortunately we cannot take orders by phone; all orders
should be placed online.
Delivery Related Questions
Delivery
You can have your orders delivered to
a home or work address that’s convenient for you.
You can enter delivery instructions
when you’re placing your order e.g. “leave with neighbour in house number”.
However Bangorbang are not liable for any parcels that are lost or stolen if
specific delivery instructions are left for the carrier.
Sri Lanka Standard Delivery
Deliveries are usually within 3-4
working days of placing your order, although at busy times this may be longer.
We are unable to deliver on Public
& Bank Holidays so please allow an extra working day for this.
Delivery will take place between
09:00 and 18:00 and in some cases a signature may be required. If nobody is
available when your parcel is delivered and there isn’t a safe place to leave
the parcel, the delivery person may contact you prior to the delivery so kindly
give him/her an appropriate time.
International Standard Delivery
(Outside The Sri Lanka)
Delivery times and charges vary
depending on the destination country and we will confirm the expected delivery
date at the checkout when you place your order.
Our Standard Delivery time is 7-10
days. It may take longer at times. We will provide an additional seven upon
receipt of the product for returns.
What should I do if my order isn’t
delivered?
If your order has not been delivered
within the timescales for your country, please contact us info@Bangorbang.com.
Please remember to include your order number within your message as this will
help us speed up the search for your order.
If we’re unable to locate your
parcel. a refund will be issued to the credit/debit card used for your
purchase.
I’ve received a faulty or incorrect
item in my order
If you think there is a fault with an
item you have received, please return it to us to assess.
If any product fails to give reasonable wear – due to
either defective workmanship or materials, we will refund you the purchase
price.
For customers outside of the Sri Lanka, we will also refund you an amount to
cover your return postage. These amounts vary from country to country and will
be refunded to the card you originally used to pay for your order. This
guarantee is in addition to and does not affect your statutory rights.
If you have received an incorrect item in your order, please info@Bangorbang.com with
details of the error. Please remember to include your order number within your message
and we’ll be able to investigate further and resolve the problem.
An item is missing from my order
If an item is missing from your order, please
contact info@Bangorbang.com and
let us know exactly what is wrong with your order. Please remember to include
your order number within your message as this will help us speed up the search
for your order details.
If we are unable to locate your missing items, if
appropriate, a refund will be issued to the credit/debit card used for your
purchase.
Returns Related Questions
Returning of Goods
If you need to return an item you
have ordered from our website, you can do so within 7 days of receipt.
Please Notify us Immediately
You can login to my account and lodge
the return item on our website.
Please note:
All Refunds will be made in Store
credit in case of a dispute we may refund to the card the payment was made. All
Refunds will be processed with in 14 days of receiving the goods. All goods
must be in good condition.
Exchanging Goods
Exchanging of goods is allowed by Bangorbang.com
but the customer will have to bare the return postage charges and delivery
charges. Also customer will have to pay the extra cost of the product. In case
of the price of the returned item is less. We will refund in store credit. Also
if the item is being exchanged due defective workmanship or materials. We will
bare the cost of postage and delivery only.
International returns
If you need to return an item you can
do so within 7 days of receipt of the order. Please send us an email
or log in to my account and notify us. with in the Return period.
Will my return postage be refunded?
Yes only if there are defects in the products will pay for
return postage. Pictures of the products should be sent to us and details via
email to info@Bangorbang.com
Technical & Payment Related
Questions
Why can’t I view some of the website
images?
This could be an issue that we’re unaware of with our
website, so please contact info@Bangorbang.com to let
our customer services team know about it. To help us solve the issue for you,
please let us know the URL you were trying to view (e.g. http://www.Bangorbang.com/product/dress/)
Please use the “technical issue”
dropdown on the Info@Bangorbang.com in order for us to look into
this as soon as possible for you.
I am having problems accessing or
buying from your website?
We’re really sorry if you’re having
problems with our website. Please contact info@Bangorbang.com and our
customer services team will be able to help you. To help us solve the issue for
you, please include as many of the following details as possible (don’t worry
if you’re not very technical or are unsure about any of the below; just give us
as much information as you can):
· What operating
system you use (e.g. Windows Vista, Mac OS X)
· Internet Browser
(e.g. Internet Explorer 8, Firefox, Safari, Chrome)
· A description of
the problem and what time the problem occurred
· If you get an error
message, please include it in your message to us
Kindly Send us a mail with the above
details to info@Bangorbang.com
I’m having trouble with my shopping
bag?
We can’t always work out why some
people have some problems with websites and others don’t, it has a lot to do
with how up to date your operating system and browser is, or what browser
you’re using.
Sometimes it helps just to close the
browser and reload it. You might also want to try clearing your browsing
history including your cookies as this often solves a lot of issues.
Don’t worry if you’re not technically
minded and are unsure about the above; contact us via mail info@Bangorbang.com and
give us as much information as you can and our Customer Services Team will try
their best to help you.
Why has my card payment failed?
We’re not able to specify why card
payments fail as the payment process involves both our systems and your bank’s.
In the first instance you should
double check you’ve entered all the details correctly, that you are using a
card which has not expired, and that your billing address has been entered at
checkout exactly as it appears on your bank statement. If your billing address
is incorrect it will cause your payment to fail – this is a security measure
banks put in place to protect your security.
If all else fails then please try an
alternative card for payment – we accept all major credit and debit cards
Why has my payment been declined?
We’re not able to specify why card
payments are declined as the payment process involves both our systems and your
bank’s.
In the first instance you should
double check you’ve entered all the details correctly, that you are using a
card which has not expired, and that your billing address has been entered at
checkout exactly as it appears on your bank statement. If your billing address
is incorrect it will cause your payment to fail – this is a security measure
banks put in place to protect your security.
If all else fails then please try an
alternative card for payment – we accept all major credit and debit cards
Is your site secure?
Promotional Codes Related Questions
Where do I enter my promotion code?
When placing an order with Bangorbang,
select the items you wish to purchase and enter your promotion code within the
promotional code box found in your shopping bag at the bottom of the page on
the left hand side “coupon”. Click the ‘apply’ button and the relevant discount
will be applied to your order.
Why doesn’t my promotion code work?
Your promotion code may have expired.
Please check the validity dates and times of the promotion code you are trying
to enter.
If you are trying to use a promo code
you have found on a 3rd party voucher code site, we cannot guarantee that it
will still be valid. We do not currently work with any 3rd party promo code
sites and, as we have no control over the codes that these sites may post, we
can’t be responsible for any codes on these sites that are no longer valid.
Some discounts will only be visible
once you have proceeded to the checkout page and entered your delivery address.
Continue to checkout and you will see your discount has been applied within
your summary bag.
You may have entered the incorrect
promotion code. Please check that you have entered the correct code for the
country to which you are having your order delivered.
You may not have spent the minimum
required to activate the promotion. Please check the promotion terms and
conditions to see if your order qualifies. Sometimes there may be a different
minimum spend for different countries.
Always check that your discount has
been applied to your order before you complete your order as we cannot apply
the discount to your order after the order is complete.
When will the discount be applied to
my order?
The discount will be applied when you
enter the promotion code in the shopping bag, but will only show on your order
once you proceed to the checkout.
In the case of promotion codes for
free or discounted delivery, the discount will only show on your order once you
have chosen your delivery option.
Where promotions are for a particular
country or delivery type, you will need to select your delivery address and
delivery type in the checkout, and then click on “continue” for your discount
to be applied.
Always check that your discount has
been applied to your order before you complete your order as we cannot apply
the discount to your order after the order is complete
Can the promotion code be used with
other offers?
At this time, you can only use one
promotion code per order.
Our site will update your order with
only the last promotion code you entered. If you enter more than one promotion
code, only the last code you enter will be applied to your order.
In some cases, certain product ranges
may be excluded from a particular promotion. The restrictions will be clearly
displayed in the terms & conditions of each promotion code.
Where can I find your promo codes?
From time to time we will release
promo codes for different discounts and special offers on our website. These
will be sent via our newsletter or posted via our pages on social networks
(e.g. Facebook, Twitter, Google+, Pinterest, etc).
I forgot to add my promotional code
before I confirmed my order…can the discount still be applied?
Unfortunately, it is not possible to apply the discount
after you have placed your order. Please check that the discount has been
applied before you click “Confirm order”.